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Frequently Asked Questions
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FAQ
Frozen Account
Frozen Account
Account Freeze
Why is my account frozen?
How can I find out why my account is frozen?
How can I get my account unfrozen?
What documents am I required to submit?
How long does it take to resolve risk-based account freezes?
What if my account remains frozen after submitting documents?
How can I close my account?
LEA-Related Account Freeze
Why is my account frozen?
What is an LEA complaint?
What steps should I take to get my account unfrozen due to an LEA complaint?
How long does it take to unfreeze an account due to LEA complaints?
What if my account is still frozen after submitting an NOC?
How can I find out more details about the freeze?
How can I close my account?
General Info About Account Freeze
What types of freezes can occur?
What will happen to my Loans, Credit Card, or Investments while my account is frozen?
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