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Frequently Asked Questions

Debit Card

Card Details & Access

How do I activate my Debit Card?

How do I view my card details?

Are the Physical and Digital Debit Card numbers the same?

How do I change or reset my Debit Card pin?

What is the name printed on my debit card?

Will I automatically get a physical debit card when I sign up on Fi?

What can I do with my digital Debit Card?

How do I request a new card?

Debit Card Transactions

I'm unable to transact or withdraw cash using my Debit Card

How do I use Card spending limits?

Are there any limits on my debit card spends?

Where can I see my debit card spends?

What is the exchange rate on international transactions?

Forex

What is Dynamic Currency Conversion (DCC)?

Why won’t DCC transactions receive a forex refund?

DCC vs. Forex: Why is Forex a Better Choice?

How do I still avail 0 Forex charges on international payments?

Charges

Is there a fee for getting the first Physical Debit Card?

Do I have to pay an Annual Fee (AMC) for my Physical Debit Card?

Is there any charge for a Digital Debit Card?

What are the charges for replacing a Physical Debit Card?

What are the ATM transaction charges in India?

What are the International ATM charges?

What are the charges if my Debit Card purchase is declined?

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