Frequently Asked Questions

FAQarrow iconDebit Cardarrow iconCard Details & Access
Card Details & Access
How do I change or reset my Debit Card pin?

Just head to the Card Settings.

  • Click on 'Reset ATM PIN'
  • Tap on the Liveness test link at the bottom of the screen.
  • We'll ask you to record a quick video to verify your identity.
  • Tap on Next > Align your face in the oval & start the video recording.
  • Make sure to read out the 4-digits that appear on the screen out loud.


Once we verify your identity, enter the OTP received on your phone and follow the on-screen instructions and enter your new PIN.

Fi partners with the best to secure your money

Federal Bank
PCI
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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