Frequently Asked Questions

Payments
I did not receive the correct bill amount matching my spending for the last billing cycle. What should I do?

We’re sorry to hear that. This could be an error on our part. The best thing to do is contact Federal Bank directly through their dedicated support channels:

Toll-Free: 1800 296 1199

Email: federalficards@federalbank.co.in

Fi partners with the best to secure your money

Federal Bank
VISA
NPCI
PCI
EPIFI WEALTH
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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