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Frequently Asked Questions
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FAQ
Credit Cards
Credit Cards
SimpliFi Fi-Federal Credit Card
What are the benefits of the SimpliFi Fi-Federal Credit?
Why do I have to open an FD to get this Credit Card?
How does an FD-backed Credit Card work?
What’s the difference between secured credit cards and unsecured credit cards?
Will I get a 100% credit limit on my Fixed Deposit?
What are the fees and charges for using the Credit Card?
What's the minimum Fixed Deposit amount required for the Credit Card?
Can I increase my credit limit?
When can I withdraw my Fixed Deposit?
What's the maximum reward I can earn?
How do I build my credit score using the SimpliFi Fi-Federal Credit Card?
How do I repay my Credit Card bill?
MagniFi Fi-Federal Credit Card
What is MagniFi Fi-Federal Credit Card?
What’s the maximum cashback & rewards I can earn?
What documents are needed to get the MagniFi Fi-Federal Credit Card?
What are the Interest and fees on late payment of bill?
What are the fees and charges associated with this card?
How do I apply for MagniFi Fi-Federal Credit Card?
Is the MagniFi Fi-Federal Credit Card lifetime free?
Why is this card the Ultimate Weekend Credit card?
Who should get this card?
Why should I get this card?
What is the reward rate?
How do I earn Fi-Points?
What is 5% back on Weekend rewards?
How do I redeem Fi-Points?
How are Fi-Points calculated?
What is the value of Fi-Points?
When are Fi-Points credited?
How many rewards I can earn every month
How do I repay my credit card bill?
Can I use the MagniFi Fi-Federal Credit Card abroad?
Is there any joining or annual fees on this card?
General Enquiries
How do I get a Credit Card?
I was eligible for a Credit Card, but I couldn’t get it. What do I do next?
Can I use my Credit Card abroad?
Rewards
Do I get access to airport lounges through this card?
How does the 5X reward work?
What is the base reward rate on my credit card?
Delivery
When do I get my Credit Card?
What should I do if I haven’t received my Credit Card?
Card details and access
Why was I not able to withdraw cash from an ATM using my credit card?
How do I check my credit limit?
How do I activate my physical Credit Card?
How do I activate my digital Credit Card?
How do I get a NOC for my Credit Card?
How do I reset my Credit Card pin?
How do I see my card details?
How do I freeze or unfreeze my credit card?
What do I do if my Credit Card has been lost or damaged?
Card transactions
I’m not getting an OTP for my transactions
I’m not able to make any transactions. What do I do now?
How do I set or modify limits on my Credit Card?
Where can I view my Credit Card spends?
Statements
How do I download a Credit Card statement?
When will I receive my Credit Card statement?
Interest, Fees and Charges
What is the annual membership fee on my Credit Card?
Why have I been charged for ‘Late payment’?
Why are you charging me an additional fee for international transactions?
What are the over-limit charges on my credit card?
What are the card replacement charges?
What are the forex charges on my AmpliFi Fi-Federal Credit Card?
Payments
How do I make repayments with my Credit Card?
How do I use my Credit Card online?
I did not receive the correct bill amount matching my spending for the last billing cycle. What should I do?
Can I carry forward my Credit Card balance?
How do I get a refund for the excess balance on my Credit Card?
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