About Us
Cards
Features
Pay with Fi
Automate
Rewards
Borrow
Accounts
Salary Accounts
Scan QR to get the Fi app
About Us
Cards
Features
Pay with Fi
Automate
Rewards
Borrow
Accounts
Salary Accounts
Scan QR to get the Fi app
Frequently Asked Questions
General Enquiries
I was eligible for a Credit Card, but I couldn’t get it. What do I do next?
Applying for a credit card is a simple 4-step process. It could be that you’re getting stuck in the security check stage mandated by our partner bank, Federal Bank. We have these checks in place to make sure everyone who uses the card is creditworthy.
But don't worry, if your request was withdrawn, our friendly customer care team is here to help. You can reach them through the in-app chat, and they'll do their best to sort things out for you.
And just so you know, Fi also requires a separate video verification check to keep your account safe and prevent fraud. So if you're having trouble, just give us a call and we'll help you get back on track.
related faq’s
Fi partners with the best to secure your money
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
Scan QR to get the Fi app