Applying for a credit card is a simple 4-step process. It could be that you’re getting stuck in the security check stage mandated by our partner bank, Federal Bank. We have these checks in place to make sure everyone who uses the card is creditworthy.

But don't worry, if your request was withdrawn, our friendly customer care team is here to help. You can reach them through the in-app chat, and they'll do their best to sort things out for you. 

And just so you know, Fi also requires a separate video verification check to keep your account safe and prevent fraud. So if you're having trouble, just give us a call and we'll help you get back on track.