Frequently Asked Questions

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Card transactions
I’m not getting an OTP for my transactions

If you haven't received an OTP, please wait a few minutes and try again. Sometimes our system experiences a delay due to high traffic, and our telecom partners may also be experiencing issues. We apologise for any inconvenience caused by the wait time.

Fi partners with the best to secure your money

Federal Bank
VISA
NPCI
PCI
EPIFI WEALTH
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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