Frequently Asked Questions

FAQarrow iconCredit Cardsarrow iconCard transactions
Card transactions
I’m not able to make any transactions. What do I do now?

Follow these steps:

  • Open the Fi app and go to the credit card page.
  • Tap on the card controls button and ensure they are turned on.
  • Note that sometimes, tap to pay, and international usage may be turned off by default.

If you have tried the above steps and are still facing issues, please contact Federal Bank directly through their dedicated support channels for further assistance.

Toll-Free: 1800 296 1199

Email: federalficards@federalbank.co.in

Fi partners with the best to secure your money

Federal Bank
VISA
NPCI
PCI
EPIFI WEALTH
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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