Frequently Asked Questions
First, you'll need to block your current card through the app for security reasons. To do this, simply tap on ""Credit card controls"" and select ""Request new card"". Follow the instructions to get a new card, and this will automatically block all credit card transactions on both the physical and virtual cards.
Please note that card re-issuance charges apply, which are currently set at ₹250 + GST for the Fi-Federal co-branded credit card. Once you've requested a new card, your brand-new virtual card will appear instantly in the app.
Usually, your physical card should arrive at your current communication address within 10-15 working days.
However, if you experience any issues, feel free to contact Federal Bank support directly through their dedicated support channel.
Toll-Free: 1800 296 1199
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