Frequently Asked Questions

FAQarrow iconCredit Cardsarrow iconCard details and access
Card details and access
How do I freeze or unfreeze my credit card?

Open the Fi app and go to the credit card page.

Tap on the settings icon at the top of the page, or scroll to the bottom and select the ""Card Controls"" option.

Select the ""Unfreeze Card"" or “Freeze Card” option.

This lets you to keep your card safe - if you’ve misplaced your card, remember to follow these steps immediately while you look for your card.

Fi partners with the best to secure your money

Federal Bank
VISA
NPCI
PCI
EPIFI WEALTH
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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