About Us
Cards
Features
Pay with Fi
Automate
Rewards
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Accounts
Salary Accounts
Scan QR to get the Fi app
About Us
Cards
Features
Pay with Fi
Automate
Rewards
Borrow
Accounts
Salary Accounts
Scan QR to get the Fi app
Frequently Asked Questions
Account Access
My mobile phone's lost or stolen
We can imagine how frustrating this must be. Reach out to our customer service centre immediately. We'll help keep your money safe till you get a new smartphone.
- Please share the information needed to establish your identity.
- We'll block your Savings account and Debit Card to prevent fraudulent activity.
Once you get a new device:
- Try acquiring a duplicate SIM from your teleservice provider.
- Install the Fi app on your device.
Now, log in using your previously registered email ID. We'll verify your identity and automatically link your new device to your savings account. You can access your account after this.
related faq’s
Fi partners with the best to secure your money
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
Scan QR to get the Fi app