Frequently Asked Questions

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Account Access

I'm getting an account validation error when I try to login. What do I do?

We’re currently facing an issue that affects Google sign-in. We expect a resolution to this very soon. Meanwhile, here’s a quick fix for you:

  1. Clear all app data on Fi from App settings
  2. Sign out of overall Google Accounts on your device via System settings
  3. Restart your mobile phone
  4. Now, sign in to the same Google Account through settings
  5. Then, log in to Fi with the same account
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